FAQ

Q: How can I track my order?

A: We will provide clients with a tracking number by e-mail once the order is dispatched，or visit this website to track: https://www.17track.net/

Q: Which currency am I being charged when placing an order? What payment method is used?

A: All orders are settled in US dollars. Even if you choose another currency to browse our website, your order will be calculated in US dollars, and the exchange rate will be calculated based on the daily exchange rate.

At present, payment can only be made through PayPal, and there is no doubt about its security. In the future, credit card payment methods may be added.

Q: Do you Ship Internationally? What are the Shipping Fees?

A: We do ship internationally. It can be delivered to countries that are not particularly remote.Free shipping.

Q: What is the delivery time required?

A: We offer highly competitive air shipping services from 4PX Worldwide Express to destinations around the world. Usually it takes 8-16 days to arrive,specific time depends on country after handling time.

Q: What are the return and exchange policies?

A: Our customer service representatives are able to help anyone who is experiencing problems with our products. If you have any particular inquiries or would like to request a replacement part, please feel free to e-mail our customer service representatives at info shopify.modelhive@gmail.com with your name, order number and order details. 

Q: Are there any additional costs that will be due upon receipt of my order?

A: There are no sales taxes or hidden charges when you shop at modelhives.com. However, when products are delivered to your country from overseas, it is considered as importing. Some countries charge tax on certain imported products at certain quantity/value levels while some countries do not. Custom policies vary widely from country to country, and you should contact your local customs office for further information.

If you have to pay any taxes on the products you receive, the most common way is that the taxes are first paid at customs by the courier (e.g. DHL, FedEx, UPS) and then you simply pay back the courier using cash or your credit card, when they deliver the products to your door.